Service Now Integration

Connect HOPEX with Service Now and exchange application, technologies and business processes.

Summary

Integration use case :

• Align the IT inventory between HOPEX IT Portfolio Management and ServiceNow.
• Quickly populate the HOPEX repository and reduce time-to-value.
• Share applications and technology standards with ServiceNow.

Overall view of the integration :

Details mapping between the two solutions :

Key Features

• Ready to use executable to sync Application, Software Technologies, Business Process
• Talend Open Studio source project to customize the project

Requirements

• ITPM Platform licenses

• Service Now Platform access (not provided by MEGA go to Service Now)

Dependencies

• N/A

Documentation

Installation procedure:

• Download the package and unzip in c:\integration
• In EXE folder unzip the "Simple" zip file to sync all the mentioned object 
• Fill-in variables in configuration files,located in CONF folder
• Schedule jobs in any scheduler (windows task scheduler for instance)

Custom integration:

• Download Talend Open Studio (7.3 minimum)
• Download the project contains in the add-on
• Import the project in Talend open studio, located in SRC folder
• Configure configuration files,located in CONF folder
• customize the jobs in Talend
• Build your project
• Schedule jobs in any scheduler

Release Notes

New

• Custom capabilities only
• Synchronisation from Application (ITPM) to Business Service (Snow)
• Synchronisation from Software Model (Service Now) to Software Technologies (Snow)
• Synchronisation from Business Process (ITPM) to Process (Snow)
• Executable run on JAVA 1.8 minimum

Changed

• Simplified authentication process

Fixed

• Compatible with V5

Removed

• N/A