Service Now Integration
Connect HOPEX with Service Now and exchange application, technologies and business processes.
Integration use case :
- Align the IT inventory between HOPEX IT Portfolio Management and ServiceNow.
- Quickly populate the HOPEX repository and reduce time-to-value.
- Share applications and technology standards with ServiceNow.
Overall view of the integration :
Details mapping between the two solutions :
- Ready to use executable to sync Application, Software Technologies, Business Process
- Talend Open Studio source project to customize the project
- ITPM Platform licenses
Service Now Platform access (not provided by MEGA go to Service Now)
- Download the package and unzip in c:\integration
- In EXE folder unzip the "Simple" zip file to sync all the mentioned object
- Fill-in variables in configuration files,located in CONF folder
- Schedule jobs in any scheduler (windows task scheduler for instance)
- Download Talend Open Studio (7.3 minimum)
- Download the project contains in the add-on
- Import the project in Talend open studio, located in SRC folder
- Configure configuration files,located in CONF folder
- customize the jobs in Talend
- Build your project
- Schedule jobs in any scheduler
- Custom capabilities only
- Synchronisation from Application (ITPM) to Business Service (Snow)
- Synchronisation from Software Model (Service Now) to Software Technologies (Snow)
- Synchronisation from Business Process (ITPM) to Process (Snow)
- Executable run on JAVA 1.8 minimum
- Simplified authentication process
- Compatible with V5