ServiceNow Integration

Summary

What are the benefits for our clients?

• Offering a plug & play connector significantly reduces the time needed to realize value in new EA initiatives.
• Provides Enterprise Architects with clear visibility into the IT landscape stored within ServiceNow.

Why is it strategic to Integrate with ServiceNow?

Enables the connection of IT assets in ServiceNow to various business and functional aspects of the enterprise.

It will facilitate key functions including:

• Defining technology standards aligned with IT policies.
• Analyzing the impact of business changes.
• And more!

Key Features

MEGA's ServiceNow Connector facilitates seamless bidirectional data exchange with ServiceNow.

The connector has been engineered for user self-service:

• Plug & play functionality with predefined mappings.
• No coding necessary for mapping adjustments or creations.
• Integrated scheduler for convenient synchronization planning.
• Ensures a secure connection to both ServiceNow and HOPEX.

Requirements

• HOPEX ServiceNow license (HOPEX SNOW / code HSNOW)

• ServiceNow Platform access (not provided by MEGA go to ServiceNow)

Click here to navigate to prerequisites

Documentation

• The full online documentation : Click here to navigate to online documentation

Release Notes

• Version 1.0.1+21: When a ServiceNow table is not accessible, the error message is not clear ("Not a valid value")

Click here to navigate to release note